Delivery and Returns

Receive your slippers in good condition and remain calm in case of a mistake - free exchanges*

preparing your slippers

Your slippers are delivered to you with care.

We take great care to prepare your packages under optimal conditions.

Some more fragile models (SAHA, LAMIHA, ISBAAH bag...) are prepared in tissue paper beforehand to preserve the suede.

Next, all our slippers are protected in a breathable, washed cotton/linen pouch. This pouch can be used to store them at home, ensuring a better quality of life for your slippers.

Your slippers are delivered in cardboard boxes to limit plastic and reduce our carbon footprint.

Delivery times and methods

Our slippers are stored in FRANCE.

Orders are typically processed within 24 to 48 hours, depending on the time of order. Orders placed after 3 PM on Friday will be processed the following Monday.

You have a choice of delivery methods:

- COLISSIMO (2 to 3 days)

- MONDIAL RELAY (4 to 6 days)

- CHRONOPOST for short delivery times (Next day or 2 days depending on the time of the order)

For some countries requiring customs control, delivery (COLISSIMO ONLY) can take up to 15 days. You do not have to pay any customs duties or shipping costs (except for Réunion or any other country without a European or French agreement).

pre-orders

You can order models that are not in stock!

At Babouches France we offer you the possibility to "pre-order".

Pre-ordering allows you to ensure you get certain models that sell very quickly.

However, the delays are longer.

A pre-order means that your product is currently being manufactured or will be manufactured soon. We place orders regularly, several times a year.

Why not place large orders all at once?

To prevent the naturally dyed leather of babouches from fading after being stored and piled up for too long, other brands do the same, because for Babouches France: The quality of our products is essential, your satisfaction even more so!

If your pre-ordered product is already on the ship, you can receive it within 15 days.

If the product is going to be manufactured - or is just being manufactured - the lead time can be 1 to 2 months.

Returns and exchanges

We offer you the exchange of slippers.

subject to conditions depending on the reason for the exchange*

your slippers are too small or too big

• Please fill out the form below within 5 days of receiving your order.
• We will send you a return label (prepaid) by email.
• You will receive the return label; return the merchandise within 48 hours.
• Attach your invoice/order (copy)
• Once the merchandise has been received at our premises, the new pair of babouches will be sent back to you via the same delivery method initially planned.

• The turned-over slippers must not be damaged and must not bear any signs of wear, traces or irreversible marks.

Your slippers have a defect

• Complete the form below within 48 hours of placing your order.
• Upload a photo of the damaged slipper so that the defect(s) are clearly visible.
• After validation by our quality department, we will send you a return label by email.
• Return the merchandise within 3 days of receiving the return slip, in its original packaging.
• Attach your invoice or order
• Once the merchandise is received at our premises, we will send you the same model via MONDIAL RELAY.

Please note: Leather is a natural material, and the dyes used are made from natural pigments. Therefore, it is common for the colors of the slippers to vary and may exhibit irregularities or slight variations in shade. This is characteristic of a handcrafted product. These variations or irregularities cannot be considered defects that would justify a return request.

You would like a credit note or a refund:

You have the option of requesting a credit note for your next order or a refund.

• For a credit note, we will create a discount code on your account equivalent to your order (minus the shipping cost).
• For a refund after the first return – the refund is full (minus the initial shipping cost). If shipping was free, no deduction is made.
• For a refund after a second exchange or return, the return shipping cost will be deducted from the refund.

Return/Exchange Form